FAQs
Frequently Asked Questions
Everything You Need to Know About Shopping at SHADES AVENUE
1. Are your sunglasses authentic?
At SHADES AVENUE, we aim to provide a premium eyewear shopping experience built on trust and quality. Our products are presented as authentic, brand-new eyewear sourced through our suppliers and distribution partners. If you have questions about a particular product's authenticity or packaging, please contact our support team before placing your order.
2. Do your products include a warranty?
Warranty coverage depends on the brand and product. Regardless of the applicable manufacturer warranty, we encourage customers to inspect their orders upon arrival. If your sunglasses arrive damaged or defective, please contact us within 7 days of delivery so we can review the issue and advise you on the available resolution.
For eligibility requirements and further information, please consult our Returns & Refunds Policy.
3. How do I purchase sunglasses?
Placing an order through our online store is straightforward:
- Explore our selection of sunglasses and find a style you love.
- Choose your preferred product and select Add to Cart.
- Continue to checkout, enter your delivery details, and select an available payment method.
- Complete your purchase and look for your order confirmation email once payment has been confirmed.
4. How much does shipping cost, and when will my order arrive?
SHADES AVENUE offers free worldwide shipping with no minimum purchase requirement, subject to the terms of our shipping policy.
Estimated delivery: 15–25 business days after shipment.
Actual delivery times may differ based on your destination, customs clearance, carrier operations, and other circumstances beyond our control.
For further details about delivery estimates, import duties, and shipping procedures, please review our Shipping Policy.
5. Where can I find my order tracking information?
After your order has been dispatched, we will send tracking information to the email address provided during checkout. Tracking details are typically available within 4–5 business days after shipment, although timing may vary.
Depending on your destination, delivery may be handled by international or local carriers, including:
- DHL
- FedEx
- UPS
- USPS
- Canada Post
- Other regional delivery providers
Use the tracking reference in your shipping confirmation email to follow your package. Please allow time for tracking updates to appear in the carrier's system.
6. What if my order arrives damaged or defective?
If your sunglasses arrive damaged, defective, or different from what you ordered, please notify our support team within 7 days of delivery.
Email us at Support@shades-avenue.com and include your order number, a brief explanation of the problem, and clear photographs of the item.
Once we have reviewed your request, we will explain the available options, which may include a replacement or refund where applicable under our policies.
7. How do I get in touch with SHADES AVENUE?
Our customer support team can assist with questions about products, orders, shipping, returns, and refunds.
Email: Support@shades-avenue.com
Contact form: Visit the Contact Us page on our website to send us a message.
Typical response time: 24–48 business hours.
8. Where is SHADES AVENUE located?
Business address: 350 Fifth Avenue, New York, NY 10118, United States (Manhattan).
For customer service inquiries, please contact us by email so our team can direct your request to the appropriate department.
Thank you for choosing SHADES AVENUE. We appreciate your interest in our eyewear collection and are here to help make your shopping experience smooth and convenient.
