SHADES AVENUE Shipping & Delivery Policy

Luxury Eyewear, Delivered Worldwide

At SHADES AVENUE, we aim to make shopping for premium eyewear convenient and reliable. We work with international shipping and logistics providers to help ensure that your sunglasses are packaged securely and delivered to your destination.

Complimentary Worldwide Shipping

We offer free worldwide shipping on all orders, so you can shop our eyewear collection without additional standard shipping charges.

• No minimum order value is required.
• No standard shipping fees are added at checkout.

Estimated Delivery Window

Most orders are estimated to arrive within 15–25 business days after shipment, depending on the destination and local delivery conditions.

Shipments to remote areas or locations experiencing customs delays may take longer than the estimated timeframe.

Import Duties, Customs & Taxes

For many destinations, applicable taxes, import duties, and customs charges may be included in the order total, where available and applicable to the destination.

• We prepare the required shipping and customs documentation where possible.
• Customs authorities may inspect shipments or request additional information before releasing an order.

Destination-Specific Charges

Depending on local regulations, customers in certain countries, including Brazil, India, Pakistan, and Sri Lanka, may be required to pay additional import duties, taxes, or customs fees upon arrival. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Order Processing & Fulfillment

Orders enter processing once payment has been successfully confirmed.

• Order preparation generally takes 2–5 business days.
• Processing and transit times are separate, so delivery may take longer than the shipping estimate alone.

Once an order has entered fulfillment, changes or cancellations may no longer be possible. Please carefully verify your shipping address, contact details, and order information before completing checkout.

Shipment Confirmation & Tracking

After your package has been dispatched, we will send a shipping confirmation and tracking details to your email address. Tracking information is typically provided within 4–5 business days after shipment, although timing may vary.

Depending on the destination and service selected, shipments may be handled by international or regional carriers, such as:

• DHL
• FedEx
• UPS
• USPS
• Canada Post
• Other suitable local or international delivery partners

Use the tracking reference in your shipping confirmation to follow your package. Tracking updates may take some time to appear after the carrier receives the shipment.

Shipping Delays & Unexpected Circumstances

We make every effort to meet the estimated delivery window. However, some circumstances may affect transit times, including:

• Customs inspections or clearance procedures.
• Severe weather and natural events.
• Courier service interruptions.
• Public holidays and non-working days.
• Seasonal demand and increased shipping volumes.
• Other events outside our reasonable control.

All delivery timeframes are estimates rather than guaranteed arrival dates. We appreciate your patience if an unexpected delay occurs.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout, including any apartment, suite, postal code, or other necessary delivery details.

SHADES AVENUE cannot guarantee delivery or cover additional costs resulting from incorrect or incomplete address information supplied by the customer. If you notice an error after placing your order, contact our support team as soon as possible. We will advise whether an update is still possible.

Contact Our Support Team

If you need help with shipping, tracking, customs questions, or delivery concerns, please contact us using the details below.

Brand: SHADES AVENUE

Email: Support@shades-avenue.com

Address: 350 Fifth Avenue, New York, NY 10118, United States (Manhattan)

We aim to respond to customer inquiries within 24–48 business hours.

Thank you for shopping with SHADES AVENUE. We appreciate your confidence in our brand and look forward to helping you enjoy your eyewear purchase.